Customer Mobile Application to See Loan & Account Details
Fintutes customer app helps customers see details about their loan and accounts for finance companies and societies—balances, repayment history, receipts, and statements in one secure mobile application.
Fintutes customer app helps customers see details about their loan and accounts for finance companies and societies—balances, repayment history, receipts, and statements in one secure mobile application.
How It Works
Onboard customers and link their accounts in the Fintutes platform.
Customers sign in to view balances, loans, and transaction history.
Customers download statements/receipts and track repayments.
Staff handle fewer routine queries, focusing on higher-value services.
Key Features
Self-Service Access
Customers can view their profile and linked accounts securely.
Account Summary
Balances, recent transactions, and account status in one view.
Loan Status
EMI schedule, outstanding balance, and repayment history.
Receipts & History
Access payment receipts and transaction history when needed.
Statements (On Demand)
Download/share statements for accounts and loans.
Notifications
Due reminders and important account updates.
Secure Authentication
Secure login and controlled access to sensitive data.
Platform Sync
Connected to Fintutes ERP/CBS for consistent customer visibility.
Benefits
- Reduce routine branch queries with self-service access.
- Improve customer trust with transparent account visibility.
- Offer a modern experience aligned with digital expectations.
- Keep data consistent via platform-connected sync.
Challenges Solved
High volume of routine customer queries
Solution: Self-service access to statements, receipts, and status.
Low transparency on loan repayments
Solution: Loan status and repayment history in-app.
Inconsistent information across channels
Solution: Single platform sync for customer views and staff reports.
Manual vs Digital Comparison
| Aspect | Manual Process | With Fintutes |
|---|---|---|
| Account updates | Branch visits / phone calls | In-app balances and history |
| Statements | Manual request and printing | On-demand statement access |
| Transparency | Limited visibility | Loan status + repayment history |
Who It Is For
Members Borrowers Deposit customers Loan customers Society customers"Fintutes helped our institution centralize operations and improve reporting accuracy across branches."
Operations Manager — Cooperative Financial Institution
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Frequently Asked Questions
What can customers do in the customer app?
Customers can view account summaries, loan status, repayment history, receipts, and download statements (as configured for your institution).
Is the customer app secure?
Yes. It uses secure authentication and controlled access aligned with your institution’s policies.
Does it work for cooperative societies and MFIs?
Yes. It can be configured for cooperative societies, MFIs, NBFCs, and other financial institutions using Fintutes.
How do we enable the customer app?
Request a demo and we will map your customer workflows and enable the right modules and access policies.
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For dedicated daily collection-only workflows, visit our sister platform COBANKS.in.